Our purpose is to create emorable moments for everyone, everyday & everywhere.
That is the reason why we are building the company one innovative & purposeful product at a time.
Standby for our next innovative product which targets cost saving as well as added convenience which is under design.
We are confident it will gain your admiration and provide you with even more memorable moments.
Demitasse Espresso & Cold Brew Maker
Made with care and you in mind, unconditionally loved by our customers, this signature bestseller exceeds all expectations.
We make things that work better and last longer. Our products solve real problems with clean design and honest materials.
Frequently asked questions
Return policy & after sales service
Our goal is memorable moments for everyone, everyday & everywhere.
And that includes our valued retailers. The following is set in place to ensure that promise:
Terms:
Return within 30 days. This is subject to no malfunction or damage due to misuse or a physical damage to the product, and provided the original packaging is intact is returned with the product along with proof of purchase.
Conditions:
Please send along with the original packing and our issued receipt.
If our products are purchased from our retailers, then please visit their stores, their customer service department or check their online policy and steps for return according to their designated procedures and processes.
Customer service & technical support:
Our customer service and technical support lines are used to being lazy due to the very few calls for support.
The espresso & cold brew maker is so easy to operate and comes with clear simplified instructions and Q&A that we rarely are contacted. But still we have dedicated lines and are happy to go through all your enquiries and support you need.
This is done not only because it’s a market or vendor requirement, but due to our commitment to the memorable moments promise.
Note to interested retailers?
We make things that work better and last longer. In order to provide you with the comfort and hassle free memorable moments we also promise you.
Our products solve real problems, provide added convenience, and are backed by our guarantee of research based clean modern design and quality materials.
When will orders ship?
Order preparation starts immediately after signing the sales agreement and delivery is subject to the duration agreed upon in the commercial term of the agreement.
We may be able to accommodate shorter production times:
a. For earlier than closing windows for holiday seasons and events as well as
b. For bigger quantities ordered, depending on quantity.
Do we drop ship?
We are open to drop shipping and for shipping direct to you sub locations.
It is preferred to go through such details during our discussions to include in our agreement commercial terms.
We say “What starts with clarity ends with a sustainable and satisfactory agreement”.
Our source for this quote is, “our experience”, although it identifies with Socrates’s principle that suggests that clarity inherently leads to clarity in the resolution, in other words “satisfactory” resolution.